To be “professional”
This week was the craziest week ever since i started working for my current job in various ways…
the craziness started on Monday. i don’t know if it was because one of the co-workers was off, but the office itself was very busy! well, i would say all of us, three assistants, were busy.
lots of phone calls, quite a few clients came over, one of other assistants needed to go to electronic stores to get a "recorder" and it took her a while to find one (she said sales representatives knew nothing really!)…..
and I personally had crazy time because of this client who came over with his family.
it was supposed to be a short meeting and easy one. but he and his wife started asking me some questions. i answered those with my best trying to make it easier for them to understand.
they seemed to understand the situation in which they are put.
but because of their difficult situation that i explained, they did give me hard time asking me even more questions about "possibilities" and asked me to have a meeting with the lawyer to discuss these "possibilities".
i can’t really explain why it was so hard for me, but anyhow this client took my time for more than an hour!!! and not only because of the time, but i got tired mentally… sigh.
i don’t remember what else was crazy on Monday.
on Tuesday, one of the H-1B visa application package was returned. it was for one of the clients i took care of.
basically the package was selected by this year’s random selection (for details, you can check my previous entries on March 30, 2007 and April 3, 2007).
but it was returned because one single question on the form wasn’t filled out. yea it was supposed to be checked either "yes" or "no"… but since the notice says we may resubmit, we checked the question and resubmitted the application.
i was just hoping that the Immigration Office would accept the resubmission.
but then…..
on Thursday (i believe)
i was made to realize that this package will be returned for sure!
why?
because…..
one package for another client was returned, and i realized that i made a HUGE mistake!!! and the same mistake was found on the first returned package as well….
when i read the notice, i was like "OH SHIIIIIIIIIIIIIIIIIITTTTTTTTTTTTTTTTTT……..Don’t tell me this is it!? F*************K" (in my mind)
i don’t curse usually, but this time was exceptional… seriouslly. it was a super shock for me.
the thing is … "i didn’t know it wasn’t correct" because all forms we assistants prepare are reviewed and finalized by the lawyer, and the lawyer didn’t correct my mistake.
i know that he does know that point, so he didn’t blaim me nor yell at me for this. i think he was also shocked and regretted a lot…especially because of this year’s tense situation on H-1B visa.
i don’t know what to say. there is nothing i can do to make it work.
sigh….. this will of course affect our clients’ trust for our office.
especially i’ve been taking care of one of these clients’ family member for another type of case. i think they will feel insecure about his case by thinking about the possibility that i’ll make another mistake on his case… you know, that’s natural feeling human beings have. of course this is not just my fault, but still clients would have doubt/worries about me taking care of their cases if they find out that i messed up their family’s case.
i really really really feel sorry for them. it actually cannot be described just by "sorry" or "feel bad" or anything of the sort! "NO WORDS" to properly describe my feeling for now….
the only relief is that there are "only" 3 cases that contain the same mistake among all other cases i prepared. yea i know three is a lot.
my excuse is …. all of these three were prepared in the last minutes (the end of March), so even lawyer didn’t realize this mistake when he reviewed the forms…? well, i shouldn’t make excuse like this since it’s useless anyway.
being professional is very important and harder than i thought.
also, this lessen made me truely realize that this job DOES influence/affect people’s LIFE!
i would cry if my lawyer makes this type of mistake. it’s not that bad if the application was rejected because it wasn’t selected randomly. but this case is that the application was LUCKILY selected but rejected because of this mistake…
now you know how bad this situation is.
it’s like… there is no way to repair the problem. appology won’t help.
2 of the 3 clients are outside US, so they can just stay in their country for another year and try next year. but for the last one, this rejection will affect her life even though she already started thinking about other options much earlier.
i don’t know how my boss is gonna handle this problem. i’ll just await his decision.
sucks…. sucks sucks sucks
i was literary knocked out…
there is no doubt that i won’t make the same mistake ever again!!!! but, it’s too late to correct this mistake for these three cases. that’s the concrete fact.
i’m really sorry:((((
